B2C Telecom Mobile App

A user-centric mobile experience

My Role

  • Wireframing and Prototyping

    Created high-fidelity wireframes and developed interactive prototypes using Figma and Sketch, facilitating testing and feedback to refine designs based on user insights.

  • User Research and Data Analysis

    Assisted in conducting user interviews, surveys, and usability tests, collecting and analyzing qualitative and quantitative data to understand user needs and behaviors.

  • Project Coordination

    Worked closely with product managers, and developers to align design goals, and documented design processes and user feedback for continuity and improvement.

About the project

The B2C telecom mobile app was designed to put control directly in the hands of the user, offering a seamless way to manage their telecom services. I focused on creating an intuitive, user-friendly interface where customers can easily track data usage, view and pay bills, adjust their plan, and access support without having to visit a physical store. We prioritized transparency, integrating clear notifications and personalized recommendations to help users optimize their plan according to their needs. Another key feature I worked on was real-time troubleshooting support, allowing users to resolve connectivity issues directly in the app, reducing wait times and improving overall satisfaction. Our goal was to provide an efficient, valuable tool that lets customers manage their services with confidence and convenience.

Mission Statement

Empower individuals with seamless, personalized, and reliable connectivity through a user-centric mobile experience.

Make it stand out.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Make it

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.